Shipping Policy for Refined Wristwear

Effective Date: January 18, 2025
Website: https://refinedwristwear.com
Address: 789 Timeless Avenue, New Orleans, Louisiana, 70112, United States
Phone Number: (504) 555-0167
Email Address: support@refinedwristwear.com

Introduction

At Refined Wristwear, we are committed to providing fast and reliable shipping for all of our products. This Shipping Policy explains the available shipping options, delivery timeframes, and other details regarding our shipping practices. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Timeframes

a. Domestic Shipping

We offer the following shipping methods for orders within the United States:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 2:00 PM PST.

b. International Shipping

  • We offer international shipping to select countries. Shipping times and costs will vary depending on the destination country and customs processing.
  • International customers are responsible for paying any customs duties, taxes, or additional fees imposed by their respective countries. These charges are not included in the order total and must be paid by the customer upon delivery.

2. Shipping Costs

a. Domestic Shipping

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • Free Standard Shipping is available for orders over $100 within the United States (certain conditions may apply).

b. International Shipping

  • Shipping costs for international orders will be calculated at checkout based on the destination country and selected shipping method.

3. Order Processing

a. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

b. Order Confirmation

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

4. Delivery Timeframes

a. Estimated Delivery

  • Delivery times are based on the shipping method selected during checkout and the destination. While we strive to meet the estimated delivery times, unforeseen circumstances such as weather, shipping carrier delays, or customs processing may cause delays.

b. Tracking Information

  • After your order has been shipped, you will receive tracking details via email, so you can monitor the progress of your shipment.

5. Address Accuracy

  • It is the customer’s responsibility to provide accurate and complete shipping addresses.
  • Refined Wristwear is not responsible for delays, lost shipments, or additional fees caused by incorrect or incomplete information provided during checkout.

6. Lost or Delayed Shipments

a. Reporting Lost or Delayed Shipments

  • If your shipment is delayed or lost, please contact us within 7 days of the expected delivery date.
  • Provide your order number and tracking information to assist us in resolving the issue.

b. Resolution of Shipping Issues

  • Depending on the situation, we may offer a replacement, refund, or store credit for lost or delayed shipments.

7. Damaged or Incorrect Items

a. Reporting Damaged Items

  • If your order arrives damaged or defective, please notify us within 48 hours of receiving the item.
  • Provide clear photos of the damaged product and packaging to facilitate the evaluation of your return or exchange request.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately at support@refinedwristwear.com.
  • We will provide a prepaid return label and send the correct item to you as soon as possible.

8. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or regions where shipping is restricted by law.
  • Certain products may have shipping limitations due to size, weight, or other restrictions.

9. Returns and Refunds

For more information on returning items, please refer to our Refund and Returns Policy.

10. Changes to This Shipping Policy

Refined Wristwear reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and significant changes will be communicated directly to customers.

11. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us: