Refund and Returns Policy for Refined Wristwear

Effective Date: January 18, 2025
Website: https://refinedwristwear.com
Address: 789 Timeless Avenue, New Orleans, Louisiana, 70112, United States
Phone Number: (504) 555-0167
Email Address: support@refinedwristwear.com

Introduction

At Refined Wristwear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Refund and Returns Policy outlines the process for returning items and requesting a refund. Please read through this policy carefully before initiating a return.

1. Eligibility for Returns

a. General Conditions

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.
  • Products must be in new, unused condition with all original packaging, tags, and accessories intact.
  • A valid proof of purchase (such as an order confirmation or receipt) is required to process the return.

b. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products.
  • Sale or clearance items marked as final sale.
  • Gift cards.
  • Products that have been used, damaged, or altered by the customer (unless the damage was caused by Refined Wristwear).

2. Refund Policy

a. Refund Process

Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.

  • If your return is approved, the refund will be processed and credited to your original payment method within 5–10 business days.
  • Refunds will not include the original shipping fees unless the return is due to an error made by Refined Wristwear (e.g., receiving a defective or incorrect item).

b. Partial Refunds

Partial refunds may be issued in the following cases:

  • The returned item is missing parts or is damaged beyond normal wear and tear.
  • Returns made after the 30-day return window, but within 45 days, may be approved on a case-by-case basis.

c. Refund Exclusions

Refunds will not be issued for:

  • Items returned without prior approval.
  • Products that do not meet the eligibility criteria outlined above.
  • Items that have been damaged due to misuse, neglect, or improper handling by the customer.

3. Return Shipping

a. Customer Responsibility

  • Customers are responsible for return shipping costs unless the return is due to an error made by Refined Wristwear (e.g., defective or incorrect items).
  • We recommend using a trackable shipping service for returns and retaining proof of shipment for your records.

b. Prepaid Return Labels

  • If the return is due to an error made by Refined Wristwear (e.g., defective or incorrect item), we will provide a prepaid return shipping label.

4. Exchanges

Exchanges can be made for the same item in a different size, color, or model, subject to availability. To initiate an exchange:

  1. Contact us at support@refinedwristwear.com to confirm the availability of the exchange item.
  2. Return the original item following the return process outlined below.
  3. Once the return is processed and approved, we will ship the exchanged item.

5. Damaged or Defective Items

a. Reporting Damaged Items

  • If your item arrives damaged or defective, please notify us within 48 hours of receiving the product.
  • Provide clear photos of the damaged product and packaging to facilitate the evaluation of your return or exchange request.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately at support@refinedwristwear.com.
  • We will provide a prepaid return label and send the correct item to you as soon as possible.

6. Steps to Initiate a Return

a. Contact Us

  • Email us at support@refinedwristwear.com or call (504) 555-0167 to request a return authorization.
  • Provide your order number, reason for the return, and any supporting documentation (e.g., photos of the item, proof of purchase).

b. Authorization

  • Once we review your return request, we will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  • Returns made without an RMA number may not be accepted.

c. Return Shipping

  • Securely pack the item for return, ensuring it is well-protected to prevent damage during shipping.
  • Include the RMA number and a copy of your proof of purchase in the return package.

7. Processing Time

  • Returns are typically processed within 3–5 business days of receiving the returned product.
  • Refunds or exchanges will be confirmed and processed promptly, and you will receive an email notification once your return has been completed.

8. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Cancellations made after 24 hours will be processed as returns and are subject to the Refund and Returns Policy.

9. Customer Responsibilities

  • Customers must ensure that returned items are securely packaged to prevent damage during return shipping.
  • Accurate and complete information must be provided to ensure smooth processing of the return or exchange.

10. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us: